At Eve & Rose Atelier, your satisfaction is our top priority. We take great pride in the quality of our products and want you to love your purchase. However, if you’re not completely satisfied, we’re here to help.

Returns

We accept returns within 30 days of receiving your order. To be eligible for a return:

The item must be unused, in its original packaging, and in the same condition as received.

Proof of purchase or order confirmation is required.

Certain items (such as custom-made, personalized, or digital products) are non-returnable.

To initiate a return, please email us at eveandroseatelier@gmail.com with your order number and reason for return. We will provide instructions on how to send your item back.

Please note:

Customers are responsible for return shipping costs unless the item received was defective or incorrect.

We recommend using a trackable shipping service to ensure your returned item reaches us safely.

Refunds

Once your return is received and inspected, we’ll notify you by email.

If approved, your refund will be processed within 5–10 business days, and a credit will automatically be applied to your original method of payment.

If you haven’t received your refund after this period, please check with your bank or payment provider before contacting us again.

Exchanges

We only replace items that are defective or damaged. If you need an exchange for the same item, please email us at eveandroseatelier@gmail.com.

Non-Returnable Items

The following items cannot be returned or refunded:

Gift cards or downloadable digital products

Personalized or custom-made orders

Clearance or sale items

Contact Us

For any questions about our Return & Refund Policy, please contact us at:

📧 eveandroseatelier@gmail.com